Shipping policy

Thank you for shopping with Strikeforce Bowling. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed Monday through Friday during normal business hours, excluding holidays.

In-stock items (no Production Time note on the product page) typically ship within 1–2 business days.

Made-to-order items (marked with a Production Time note on the product page) are produced after you order:

• Bowling balls: up to 2 weeks, depending on order volume.
• Ball drilling: adds 7–14 days to production time.
• Other made-to-order items: see the Production Time note on the product page.

Where offered, Expedited Production can be added at checkout to shorten production time. Production times do not include transit time.

If an order contains both in-stock and made-to-order items, we may ship it complete once all items are ready, or ship items separately as they become available.

If we cannot ship your order within the time stated, we will email you with a revised ship date and give you the option to cancel for a full refund.

You will receive a confirmation email with tracking when your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently only ship to the United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us, and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes or cancellations before production begins on made-to-order items, or before in-stock items ship. Once production has started or your order is in transit, we are unable to modify or cancel it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact On The Ball Bowling Customer Service at customerservice@ontheballbowling.com or 866-OTB-BOWL (866-682-2695), Monday – Friday, 8AM – 4:30PM CT. Our other contact details are in our contact information policy.