Refund policy

KR Strikeforce and Linds Products

We currently do not sell any KR Strikeforce or Linds products on this website. To purchase KR Strikeforce or Linds bowling products, please visit your local pro shop or preferred online retailer. Returns and refunds are subject to the terms and conditions of the business you purchased from. Please contact these sellers directly.

On The Ball Bowling Products

On The Ball Bowling products can be purchased on this site. This includes licensed balls, bags, pins, and accessories.

Made-to-Order Items

Some On The Ball Bowling products are made to order after you purchase. These products show a Production Time note on the product page. Made-to-order, custom, personalized, and drilled items cannot be returned or exchanged for reasons such as a change of mind, the wrong weight, or the wrong drilling size, so please check your selections before ordering.

Ready-to-Ship Items

Products without a Production Time note, such as rollers and embroidered bags, ship from our stock. Unused items in their original packaging can be returned within 30 days of delivery. Please contact Customer Service before sending a return.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, please contact Customer Service within 7 days of delivery with your order number and photos of the item and its packaging.

Warranty

On The Ball Bowling bowling balls are covered by a one-year warranty against defects in materials and workmanship. Warranty claims are handled separately from returns, and defective items are replaced rather than refunded. Full terms are listed under Warranty Information on each bowling ball product page. To start a claim, please contact Customer Service.

Returns and Refunds

Return Shipping

Customers are responsible for return shipping costs, except when an item arrives damaged or the wrong item was sent. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit. Original shipping charges are not refundable.

Refunds

Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method.

How to Start a Return or Warranty Claim

Please contact Customer Service with your order number and the reason for your return, and we will provide return instructions. Returns sent without contacting us first may not be accepted.